FAQs • Durango, CO • CivicEngage

What is the Special Pick-up charge on my bill?: Special Pick-up charges are added to an account if an extra pick-up was requested or if the can was overfilled. If your trash or recycling can is repeatedly overfilled you may want to consider upgrading to a larger size can.

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Finance - Utility Billing

1. How can I setup my utility account for automatic payments/autopay?: To setup an automatic or recurring payment, please register your utility account with the City's online payment processor and then setup autopay with either a checking account or credit card.

2. Can I make a utility bill payment over the phone?: Yes. Please call (844) 329-9562 to pay by phone. You will need to know you utility account number.

3. Why is the owner's name listed on my account online?: The owner's name is listed because our system pulls the owner name not the billing name on the account. As long as the account is correct, you will receive the credit for the payment.

4. How do I add or remove my name from a utility account if I purchased or sold my property?: If you purchased or sold your property using a local title company, the title company will process the ownership change and final payment of bill at the closing. If a local company was not used, the City will require the new owner to provide some written proof of ownership or legal right to the property. Use the Ownership Change of Utility Account from.

5. Why is my water consumption so high?: There are many factors that can contribute to higher than normal water consumption. One reason a leak. Check for dripping faucets, running toilets, etc. Summer irrigation contributes to higher consumption too. If you are concerned there is an error with your bill please contact Customer Service at (970) 375-5034.

6. What is a household's average water consumption?: Water consumption varies from household to household. On average a person will use 1,500 - 2,000 gallons per month in a residence with a washer and not including outside watering. It is common for a family of four to use 6,000 - 8,000 gallons per month.

7. What is the Special Pick-up charge on my bill?: Special Pick-up charges are added to an account if an extra pick-up was requested or if the can was overfilled. If your trash or recycling can is repeatedly overfilled you may want to consider upgrading to a larger size can.

8. How can I change the size of my trash or recycling can?: Please contact us at (970) 375-5004 to change the size of your trash or recycling can.