Information Services

Our Mission

Information Services (IS) will act as stewards of civic technology in order to promote an accessible, responsive and transparent government.

About Us

We are responsible for providing and managing the computer hardware and software environment for all City departments and citizen-facing systems like online payments, maps, and service requests. City staff must have access to reliable, accurate and secure information to perform government services and functions. Technical standards and policies, a reliable IT infrastructure, and securing of corporate data and information are key to a successful city technical environment.

IS meets these goals by leveraging work across three teams: Applications, Operations & Infrastructure, and GIS (Geographic Information Systems).

Applications

The Systems Analyst Team provides enterprise application support and IS communications & training through

  • ERP, Public Safety, Document Management and SCADA application support
  • Project and application portfolio management
  • Security and risk management
  • Change and communications management
  • Systems integrations
  • Application life cycle management
  • Technical training and resource repository

Staff:  Systems Analyst Supervisor, Systems Analyst II (3)

Infrastructure & Security

The Infrastructure & Security Team delivers core IT services through

  • Service desk, request and incident management
  • Operations management
  • Asset management
  • Infrastructure life cycle management
  • Security monitoring, analysis and response
  • Fiber optic infrastructure

Staff: Infrastructure & Security Manager, Network Engineer, Systems Analyst II (2)

Geographic Information Systems (GIS)

The GIS Team provides GIS services to internal and external City of Durango stakeholders through

  • GIS Viewer application
  • AskDurango citizen service request application
  • Data quality and governance
  • Database development and maintenance
  • GIS application development and integration
  • Business information and reporting

Staff: GIS Supervisor, GIS Technician, GIS Analyst

Related Information

  • GIS
  • CyberSecurity Program